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Customer Care Feedback Center

Thank you for taking the time to offer your thoughts. Every comment is welcome, and will help us serve you better.

Location / Facility Name (fore example: SMI 130B)

Date

How would you grade SONOCO overall for your satisfaction with our service?

Your Thoughts on SONOCO Employees...

SONOCO Staff Hospitality / Friendliness?

Staff Attention to requests (how do we respond to things you ask from us)?

Staff Appearance / Grooming / Name Tag

Any thoughts regarding our employees (concern / recognition or suggestion)?

General Thoughts About the Food Service...

How do you grade us overall for the meals and snacks provided on your location?

Your satisfaction with the daily variety of meals?

Overall, how satisfied are you with the taste of the meals from day to day?

How about the serving temperatures? Is the hot food hot and the cold food cold?

How about quantities (do we sometimes run out of what you like?)

How about presentation?

How satisfied are you with the salad bar?

Thinking about the food service overall, how can we do a better job for you?

Thinking About Healthy Options...

Overall, how would you grade the healthy options being offered?

Do you feel that our staff is interested in providing healthy options? (Are we responsive?)

More specifically, how would you grade the variety of items?

And, how tasty are the healthy options?

How appealing do the healthy options look to you?

Is there a posted menu in your galley?

How can we do a better job providing you healthy options?

How's The Housekeeping?

Overall, how would you grade the housekeeping?

How happy are you with the housekeeping for your personal quarters?

Are the bathrooms well-maintained (sanitary, stocked)?

Are the change rooms well-maintained (sanitary, stocked)?

How are the common spaces (reading room, TV room, passageways, etc)?

How would you rate the care the offices receive?

How can we improve our housekeeping?

Laundry Service

Overall, how would you rate the laundry service?

How can we improve our laundry service?

VOLUNTARY: If you would like a personal reply, please provide your contact information

Name

Phone Number

Email